A real person reads every one of these.

Sorry about that. What you were doing when it broke, plus your browser and whether it happens every time, usually gets this solved in one reply instead of three.

Ask before you pay rather than after. You will get an honest answer, including "probably not a fit" where that is the truth.

Invoices come from Paddle, not from us directly. Your original receipt email links straight to them, which is often quicker. Anything Paddle cannot resolve, bring here.

Full refund within 14 days of a payment, no explanation needed. Just send this and it gets processed. Details on the refund policy page.

Above 300 is handled as a conversation rather than a checkout button. Tell us roughly how many and what you are using it for, and we will work out a rate.

Seats multiply the cap rather than unlocking a separate tier. There is no self-serve selector yet, so tell us how many seats and it gets set up manually.

Access, export, correction, or deletion of your data, or a request from someone whose details you have recorded. These are handled properly and promptly.

Feedback, a feature you wish existed, a bug in the wording on this very page. All of it is welcome.